Frequently Asked Questions (FAQs)

1. Orders & Payments

🔹 How do I place an order?

To place an order, browse our categories, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

🔹 What payment methods do you accept?

We accept credit/debit cards, PayPal, mobile payments, and bank transfers (depending on location). Secure checkout ensures your transactions are safe.

🔹 Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of purchase. Once the order is processed, modifications may not be possible. Contact support for assistance.

🔹 Why was my payment declined?

Payment failures may occur due to insufficient funds, incorrect details, or security restrictions. Try another method or contact your bank for more information.

2. Shipping & Delivery

🚚 How long does shipping take?

Delivery times vary based on location and shipping method:

• Standard Shipping: 10-20 business days

• Express Shipping: 5-10 business days

• Local Shipping (if applicable): 3-7 business days

🚚 How do I track my order?

Once shipped, you’ll receive a tracking number via email or SMS. Enter it on our Track My Order page for real-time updates.

🚚 Do you ship internationally?

Yes! WF Classic ships worldwide. Shipping costs and delivery times vary based on destination.

🚚 What if my order is delayed?

Delays may occur due to high demand, customs clearance, or courier issues. If your order is significantly late, contact customer support for assistance.

3. Returns & Refunds

🔄 What is your return policy?

You can return products within 15-30 days of receiving them if they are damaged, incorrect, or defective. Certain items (like hygiene products) are non-returnable.

🔄 How do I request a refund?

To request a refund, go to My Orders > Select Order > Request Return/Refund and follow the steps. Refunds are processed within 5-10 business days after approval.

🔄 What if I received a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us within 48 hours with photos of the issue. We will arrange a replacement or refund.

4. Account & Security

🔒 Do I need an account to shop on WF Classic?

No, but creating an account allows you to track orders, save favorites, and receive exclusive deals.

🔒 How do I reset my password?

Click on Forgot Password? on the login page and follow the steps to reset it via email.

🔒 Is my personal information secure?

Yes! WF Classic uses advanced encryption and security measures to protect your personal and payment information.

5. Seller & Business Inquiries

🛒 Can I sell my products on WF Classic?

Yes! WF Classic welcomes global sellers. Visit the Sell with Us page for registration details and requirements.

🛒 What are the seller fees?

Seller fees depend on the product category and transaction type. A breakdown is available on our Seller FAQ page.

🛒 How do I manage my store on WF Classic?

After signing up, log in to your Seller Dashboard to upload products, track sales, and manage orders.

6. Customer Support

📞 How can I contact WF Classic support?

You can reach our 24/7 customer support via:
📧 Email: support@wfclassic.com
📞 Phone: +123 456 7890
💬 Live Chat: Available on the website

📞 Do you offer buyer protection?

Yes! Our Buyer Protection Policy ensures refunds or replacements if you don’t receive your order or if it’s not as described.